Buying and price Updated on September 29, 2026 By Axel Paupier Methodology

Can you return an exoskeleton bought online?

Q: Can you return an exoskeleton bought online?

In principle yes: according to Service-Public.fr, a distance purchase carries a right of withdrawal of at least 14 calendar days from the day after delivery, with no need to justify it. The refund follows within 14 days of your decision. Some exceptions exist, and return costs are yours unless the seller says otherwise.

The answer in detail

An exoskeleton bought on the internet is a distance purchase. According to Service-Public.fr, the consumer has a right of withdrawal of at least 14 calendar days, counted from the day after the contract is concluded or the goods delivered. No justification is required.

To exercise it, you must send the seller a standard withdrawal form or a written statement clearly expressing your wish to withdraw: simply sending the parcel back without a statement is not enough. This right applies to a French or European seller; with a site outside the European Union, remedies can be harder.

What the rule says

Period: at least 14 calendar days, from the day after delivery; for several items, from receipt of the last one.
Refund: no later than 14 days after the seller is informed of the decision, by the same payment method; initial delivery costs are refunded.
Return costs: borne by the consumer, unless the seller covers them or failed to inform you.
Exceptions: customized goods, unsealed items that hygiene prevents returning, downloaded digital content, among others.
Failure to inform: if the seller did not inform you of the right of withdrawal, the period can extend to 12 months.

Some sellers offer more: our Stoko K1 page mentions a free one-month trial. That is a commercial condition to read precisely.

Step-by-step instructions

Note the delivery date: the 14-day period starts the next day.
Send the seller, before the period ends, the withdrawal form or a clear written statement, and keep proof of sending.
Return the product in good condition, in its original packaging if possible, and keep the shipping receipt.
Check that the refund arrives within 14 days of your notification, by the same payment method.
If the seller refuses or stays silent, report the problem through SignalConso.

Common mistakes

Most refusals come from an incomplete procedure or a product already worn.

Sending the parcel back without notifying the withdrawal in writing.
Waiting until the last day, then missing the deadline because of a late shipment.
Returning a worn support garment, when the hygiene exception may be invoked for some items.
Not checking who pays the return costs, especially from abroad.

Key takeaways

An exoskeleton bought online can in principle be returned: at least 14 calendar days from delivery, without justification, with a refund within 14 days of your written notification. Return costs are yours unless the seller says otherwise, and some exceptions exist, notably for items that cannot be returned for hygiene reasons. This right is safer with a European seller. To place budgets, read our article on the price of an exoskeleton. To check a site before buying, read our question on the reliability of an online shop.