NeoSomaTech
How do you know if a website selling exoskeletons is reliable?
The answer in detail
An exoskeleton is a budget of several hundred to several thousand euros: it is worth checking the seller before paying. Service-Public.fr publishes a checklist for online purchases, which applies as is to this type of product.
What you can do yourself comes down to a few steps: identify the seller, read its legal notices and terms of sale, search its name on a search engine with the word "scam", and be wary of overly flattering reviews.
What the sources recommend
- Identity and reputation: check who the seller is; read the terms of sale and the legal notices.
- Search: type the site's name with the term "scam" to see whether other customers have had problems.
- Fake reviews: beware of positive reviews written by the merchant and negative reviews written by competitors.
- Seller location: prefer a French or European site to guarantee the right of withdrawal; a .fr site does not guarantee it is published by a French company.
- Payment: check the secure https address and accept two-factor bank authentication.
After the purchase, check the order confirmation and the amount debited, and report any problem on SignalConso.
Step-by-step instructions
- Note the seller's exact name and look up its legal notices: company name, address and contact details.
- Search the site's name followed by the word "scam" and read the results with perspective.
- Read the full product description: name, dimensions, composition, accessories. Do not rely on photos alone.
- Compare the price with the manufacturer's official page: an abnormally low price should raise an alarm.
- Pay on an https page with two-factor authentication, then check the order confirmation.
Common mistakes
Scams take advantage of haste and overly attractive prices.
- Relying on a .fr domain name to conclude that the seller is French.
- Buying on the strength of all-positive, very recent reviews.
- Not reading the return conditions before paying, which are often buried in the terms of sale.
- Paying by an unsecured method or outside the shop's official page, which removes any protection.
Key takeaways
To judge a website selling exoskeletons, apply Service-Public.fr's checks: legal notices, reputation, reviews, a coherent price, secure payment, and a preference for a European seller so as to keep the right of withdrawal. The safest remains buying from the manufacturer or a clearly identified reseller. We link to brands' sites from our product pages: see our methodology and our question on returning an exoskeleton bought online.